In an article published in Law.com, Brooks Pierce Associate Graham Dean discusses the Otter.ai lawsuit and the risks that law firms face when using generative AI transcription tools. He noted that legal teams should carefully review the applicable terms for each tool to assess whether sufficient data protection terms are in place. This is particularly important for tools being used for privileged client calls. Dean also emphasized that law firms should avoid tools that allow call data (e.g., call transcripts, identifiable metadata, etc.) to be used for model training purposes.
Dean also noted that AI transcription tools are just the “tip of the iceberg” and that client questions about the use of this technology have frequently facilitated broader discussions about the benefits and risks of using AI technology in other contexts. Furthermore, Dean highlighted how the recent integration of AI-powered features into other popular workplace applications (e.g., Word, Outlook, Slack, etc.) has led to broader discussions with clients, many of whom were not previously utilizing AI in the workplace.
For the full article, you may click here.